Quilter Financial Planning Limited (“Quilter”) is committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
This privacy notice explains:
Quilter is a network of adviser firms based in the UK who provide financial planning solutions; financial advice; wealth management products and services; pension advice; asset management solutions and discretionary investment management to customers.
Quilter are part of the Quilter Group of Companies. Please click here for further details on the companies in our group.
We deliver service, supported by a comprehensive range of compliance, governance and training solutions which enables member firms to provide and create financial plans that can adapt to your financial objectives, circumstances and changing needs.
We collect personal information about you when you use our website, contact us about joining Quilter and about our services, visit or contact our recruitment managers, complete our application form or register to receive our newsletters.
The type of personal information we may collect will depend on the purpose for which it is collected but may include:
We may ask for personal information at the start of our relationship and in subsequent communications in order to check your identity and to undertake compliance and monitoring activities. This is a regulatory requirement imposed by the Financial Conduct Authority (FCA).
Quilter may also gather more sensitive personal data, called special category data, as part of our role of Principal firm, for example. This type of data can include racial or ethnic origin, genetic or health information or sexual orientation. The processing of some of this data is necessary for us to fulfil the obligations on us as Principal. In such cases, we will always explain what information we require and why it is needed. Where we do require it, we will always get consent. Special category data will always be processed and stored securely.
We keep your personal information only as long as is necessary for the purpose for which it was collected and to meet regulatory or legislative requirements. Personal information will be securely disposed of when it’s no longer required, in accordance with our Data Retention and Disposal Schedule. A copy of this is available using the contact details below.
The processing of your personal data is allowed under a number of lawful bases. The data required for the provision of our network services is processed on the basis there’s a contract with you to do so. Any relevant marketing activity we undertake is done because, as a firm, we have a legitimate interest to do so. However, you have rights, as listed below, which impact how we can use and process your data.
We process your information in order to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. This includes the following:
We also process your data for specific business purposes, for example to send you updates of our services and information from our panel of lenders/providers.
Our business purposes include the following:
You have the right to object to this processing if you wish, please see “your rights” section below.
We may also process your personal data as part of an acquisition or sale. Should this happen, you’ll be notified about any change to processing or data controller arising as a result of this activity.
We share your information with trusted third parties who perform tasks for us and help us to provide the services you require these include:
We’re committed to ensuring the confidentiality of the personal information that we hold and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.
When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure.
If we work with third parties in countries outside the EU, we ensure these are countries that the European Commission has confirmed have an adequate level of protection for personal information, or the organisation receiving the personal data has provided adequate safeguards.
In limited circumstances, data may be accessed outside of the EEA i.e. by employees when they travel. In these circumstances, we ensure there are appropriate information security measures in place to safeguard your information.
Quilter tries to be as open as it can be in terms of giving people access to their personal information and therefore have outlined your rights below. This privacy notice was drafted with brevity and clarity in mind, therefore further information can be gathered by contacting us using the details below, or more information about your data protection rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You have the right to opt out of marketing information and tell us what your communication preferences are by contacting us using the details provided at the end of this notice or by using the opt out option below or on any email marketing. You may opt out at any time if you don’t want to receive any further marketing information.
As a data subject you have the right to make the following requests:
If you wish to correct, restrict, delete or make changes to your personal information, or any of the data subject rights listed above, please contact us at the number/address listed below.
If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us using the following details:
The Office of Data Protection
Quilter Financial Planning Limited
0161 488 3559
If you wish to raise a complaint about how we have handled your personal data, you can contact The Office of Data Protection who’ll investigate the matter.
If you’re not satisfied with our response, or believe we’re not processing your personal data in accordance with the law, you can complain to our regulator:
Information Governance Department
Information Commissioner's Office
0303 123 1113